Cancellation & Refund Policy

Effective Date: April 14, 2025

At Udeck IT Services Pvt. Ltd. ("Udeck Services"), we are committed to delivering high-quality IT services and ensuring complete client satisfaction. This Cancellation & Refund Policy explains the conditions under which cancellations and refunds are processed.

By engaging our services or making a payment through our website, you agree to this policy. Payments are processed through Razorpay, a RBI-authorised payment gateway.

1. Service Cancellation Policy

1.1 Cancellation by Client

Clients may request cancellation of a service engagement by sending a written notice to [email protected]. The following conditions apply:

• Before project commencement: Full refund of advance payment, less any administrative charges (up to 5% of the paid amount).
• After project commencement but before 25% completion: Refund of 50% of the amount paid, after deducting costs incurred for work done to date.
• After 25%–50% project completion: Refund of 25% of the amount paid at the time of cancellation, subject to evaluation of work completed.
• After 50% project completion: No refund will be issued. Payment for work completed is non-refundable.

1.2 Cancellation by Udeck Services

Udeck Services reserves the right to cancel a service engagement under the following circumstances:

• Non-payment or delayed payment beyond the agreed schedule.
• Violation of Terms & Conditions by the client.
• Provision of false, misleading, or incomplete information.
• Force majeure events beyond our reasonable control.

In such cases, Udeck Services will refund any advance payments for work not yet commenced, after deducting applicable charges.

2. Refund Policy

2.1 Eligibility for Refund

Refunds are considered under the following circumstances:

• Duplicate or erroneous payment made by the client.
• Failure to commence project within 30 days of payment without a mutually agreed reason.
• Significant deviation from the agreed scope of work, not resolved within a reasonable time after written notice.
• Technical failure of the payment gateway resulting in an incorrect charge.

2.2 Non-Refundable Items

The following are strictly non-refundable:

• Domain registration fees, third-party software licences, and hosting charges paid on behalf of the client.
• Any portion of work already delivered, reviewed, or approved by the client.
• Consultation fees and discovery workshop charges.
• Rush/expedited delivery charges.
• Completed and delivered digital products or training materials.

2.3 Subscription & Maintenance Plans

• Monthly subscription plans may be cancelled before the next billing cycle to avoid future charges. No refund is issued for the current billing period already paid.
• Annual subscription plans cancelled within the first 30 days are eligible for a pro-rated refund for unused months. After 30 days, no refund is issued for annual plans.

3. Refund Process

To initiate a refund request:

1. Send an email to [email protected] with the subject line: "Refund Request – [Your Name / Invoice Number]".
2. Include the following details: full name, registered email address, invoice or transaction ID, payment amount, date of payment, and reason for refund request.
3. Our team will acknowledge your request within 2 business days and complete the evaluation within 5 business days.
4. If approved, the refund will be credited to the original payment method within 5 to 7 business days from the date of approval.

4. Payment Disputes

If you believe you have been incorrectly charged, please contact us at [email protected] before raising a dispute with your bank or payment provider. We are committed to resolving payment issues amicably and promptly.

Raising an unjustified chargeback may result in suspension of your account and future services.

5. Changes to This Policy

We reserve the right to update this Cancellation & Refund Policy at any time. The latest version will always be available on this page. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

6. Legal Information

7. Contact Us

For any questions or concerns about our Cancellation & Refund Policy: