Privacy Policy

Effective Date: April 14, 2025

At Udeck IT Services Pvt. Ltd. ("Udeck Services", "we", "us", or "our"), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website (udeckservices.in) and services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Details: Username, password, and other credentials when you register with us.
• Transaction Information: Details about payments and services you purchase, including billing address and payment method (processed securely via Razorpay).
• Technical Data: IP address, browser type, operating system, device identifiers, and browsing behaviour on our website.
• Communication Records: Emails, chat messages, support tickets, and other correspondence with our team.
• Usage Data: Pages visited, time spent on the site, links clicked, and other interaction data collected via cookies and analytics tools.

2. How We Use Your Information

Your personal information is used to:

• Provide, operate, and maintain our services, including website development, software solutions, and digital marketing.
• Process transactions and send related communications such as invoices, purchase confirmations, and payment receipts.
• Respond to your inquiries, support requests, and feedback.
• Send updates, promotional offers, newsletters, and other relevant communications (with your consent where required).
• Improve our website, products, and customer experience through analysis of usage patterns.
• Detect and prevent fraud, security breaches, and other unlawful activities.
• Comply with applicable legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services — such as payment processors (Razorpay), cloud hosting providers, email service providers, and analytics platforms. All such parties are contractually obligated to protect your data.
• Legal Authorities: When required by law, court order, or government regulation; or to protect the rights, property, and safety of Udeck Services, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of company assets, your information may be transferred as part of that transaction.

4. Payment Processing & Data Security

All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete card details on our servers.

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure servers with firewalls and access controls.
• Regular security assessments, vulnerability scanning, and software updates.
• Restricted access to personal data on a strict need-to-know basis.

While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Your Rights

Under applicable laws (including the Information Technology Act, 2000, and the IT (Amendment) Act, 2008), you have the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for data processing at any time (where processing is based on consent).
• Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us at: [email protected]

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Transaction records and financial data are retained for a minimum of 7 years in accordance with Indian tax and accounting regulations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and personalise content. Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., session management, CSRF protection).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, terms, or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us personal information, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the revised policy.

11. Legal & Compliance Information

Udeck IT Services Pvt. Ltd. is a duly incorporated company under the Companies Act, 2013, operating in compliance with applicable laws and regulations in India.

• Corporate Identity Number (CIN): U62090DL2025PTC447677
• Permanent Account Number (PAN): AADCU8316R
• GSTIN: 19AADCU8316R1ZI
• Tax Deduction and Collection Account Number (TAN): DELU10088B

We are committed to maintaining transparency and upholding your trust. By using our services, you agree to the terms outlined in this policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: